1. Refund Policy:
At PFERD - South Africa, we strive to ensure your complete satisfaction with every purchase you make. If you are not entirely satisfied with your purchase, we offer a transparent refund policy to make the process smooth and hassle-free. Please read the following guidelines carefully:

1.1 Eligibility for Refunds:

• Refunds are applicable within 30 days from the date of purchase.
• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
• Custom-made or personalized items may not be eligible for a refund unless they are defective or damaged upon arrival.

1.2 Refund Process:
To initiate a refund, please follow these steps:

1. Contact our customer service team at [customer service email/phone number] within 30 days of receiving the product.
2. Provide your order number, reason for the return, and any supporting information.
3. Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number if applicable.
4. Pack the item securely in its original packaging and include the RMA number.
5. Ship the item to the address provided by our customer service team.

1.3 Refund Approval and Processing:

• Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
• Approved refunds will be processed within [X] business days after receiving the item.
• Refunds will be issued using the original payment method.

2. Returns Policy:
We understand that sometimes items might not meet your expectations or may arrive damaged. Our returns policy outlines the process for returning products:

2.1 Eligibility for Returns:

• Returns are accepted within 30 days from the date of purchase.
• The item must be unused, in its original packaging, and in the same condition as received.
• Returns may not be accepted for customized or personalized items, unless they are damaged or defective.

2.2 Returns Process:
To initiate a return, please follow these steps:

1. Contact our customer service team at [customer service email/phone number] within 30 days of receiving the product.
2. Provide your order number, reason for the return, and any supporting information.
3. Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number if applicable.
4. Pack the item securely in its original packaging and include the RMA number.
5. Ship the item to the address provided by our customer service team.

2.3 Returns Approval and Resolution:

• Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
• Depending on the situation, we will offer a replacement, repair, or refund for the returned item.
• Returns will be processed within [X] business days after receiving the item and completing the necessary inspections.

3. Contact Us:
If you have any questions or concerns regarding our refund and returns policy, please reach out to our customer service team:

• Email: [customer service email]
• Phone: [customer service phone number]
• Address: [company address]

Please note that this policy is subject to change at the discretion of PFERD - South Africa. It is recommended to review our policy before making a purchase.