We will deliver your order by the Estimated Delivery Date provided in your Payment Confirmation or Order Placed email.

Please note that rescheduling your delivery is only possible if:

• You have received an SMS confirming your scheduled delivery date.
• Your order is being delivered by the PFERD - South Africa team instead of a third-party courier partner. The Order Tracking page displays which courier is delivering your order.
• You have not exceeded the maximum number of delivery reschedule requests. Please note only two delivery reschedule requests can be made.

Changing your delivery address after placing an order is not possible.

PFERD - South Africa offers two safe and convenient methods for receiving your order:

• Delivery - We courier directly to your door, anywhere in South Africa. All delivery details are provided at checkout.
• Collect - You can choose to collect from a PFERD - South Africa Sales & Distribution Centre near you.

Our picking, packing and delivery is linked to what you order, where you want it delivered or collected and how you choose to pay. Delivery times may vary. Estimates are provided below to help you shop, but always check your order’s estimated delivery date during checkout for the most accurate delivery information.

• Cape Town, Johannesburg, Pretoria - 2-5 working days
• Regional Area - 2-6 working days
• Remote Area - 3-7 working days

Standard delivery is FREE for orders totalling R750 or more. You can view all our delivery options below to find out how much it costs and also about premium options for a speedier delivery.

Heavy / Bulky goods are delivered by a two-man team from the PFERD - South Africa Team or one of our third-party couriers at a R300 surcharge per item.

• Standard Delivery (orders R750 or more) - FREE
• Standard Delivery (orders below R750) - R99

On select orders, we may be able to change your order from delivery to collect. If you want to request a change from delivery to collect, call us at 011 230 4000 or email us at info@pferd.co.za

If you have a missing or incorrect item in your order, please contact us within 7 days of your order being received and provide us with the following information:

• The number of items missing
• The product title of the missing items
• Whether the order received was received in a good condition and sealed i.e. the box or parcel was not tampered with
• Whether someone else received the order on your behalf. e.g. reception